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Shipping Policy – Livingelm

Last Updated: February 28, 2025

At Livingelm, we're committed to delivering your order safely and promptly. Please review our shipping policy below to understand how we process and deliver your items.

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📦 Order Processing Time

All orders are processed and prepared for shipment within 3 to 9 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order is shipped with tracking information.

Processing Schedule:

• Orders placed before 2:00 PM (EST) on business days are processed the same day

• Orders placed after 2:00 PM or on weekends/holidays are processed the next business day

• During peak seasons (holidays, sales), processing may take up to 9 business days

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🚚 Shipping Time Estimates

• United States: 3–9 business days

• International: 5–14 business days

Note: Delivery times are estimates. Delays may occur due to customs, weather, or courier issues. Livingelm is not responsible for delays once the item is shipped.

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💰 Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination country

• Package weight and dimensions

• Selected shipping method

Free Shipping:

• Orders over $30 (within the U.S.)

• Orders over $30 (international)

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📋 Tracking Your Order

Once your order ships, you'll receive:

• A confirmation email with a tracking number

• A direct link to track your package

• An estimated delivery date

• Carrier contact details

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❌ Order Cancellations

To cancel an order, email us within 24 hours of purchase:
📧 support@livingelm.com
Subject line: CANCEL ORDER - [Your Order Number]

Important Notes:

• Include your full name and order number

• If your order has shipped, cancellation is no longer possible

• You may request a return after receiving the product

• Refunds for cancelled orders are processed within 3–5 business days

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🏠 Incorrect Shipping Address

If you entered an incorrect or incomplete address:

• Within 24 hours: contact us to correct it at no extra cost

• After 24 hours or if shipped: we cannot change or redirect the package

• No refunds for undeliverable packages due to wrong address

• You’re responsible for any return shipping fees

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📦 Damaged or Lost Items

We package all orders securely, but rare cases of damage (approx. 1 in 1,000) may occur.

Damaged Items:

• Contact us within 7 days of delivery

• Send email to 📧 support@livingelm.com with:

  • Order number

  • Clear photos of damage and packaging

  • Brief description

• We'll verify and send a free replacement or issue a full refund

Lost Packages:

• Contact us if tracking shows "delivered" but you haven’t received it

• Report within 14 days of the expected delivery date

• We'll investigate and resolve with a replacement or refund

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🌍 International Shipping

Customs & Duties:

• Customers outside the U.S. are responsible for customs fees, duties, or taxes

• These are not included in our shipping rates

• Customs may delay delivery

U.S. Shipping:

• No customs fees

• Standard rates apply

• Expedited options available

Restricted Countries:
We ship worldwide, but some destinations may be restricted. Contact us if unsure.

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🎁 Special Shipping Services

• Express Shipping: Available for urgent orders (extra fee)

• Gift Wrapping: €3.99 for select items

• Signature Required: Optional for high-value orders

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🏢 Business Orders

For bulk or business orders:
📧 support@livingelm.com

• Special shipping rates

• Volume discounts

• Account management for regular clients

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📞 Customer Support

Need help? Our shipping support team is here for you:

📧 support@livingelm.com
🕒 Response Time: Within 24 hours (Monday–Friday)
🕘 Business Hours: 9:00 AM – 5:00 PM (EST)

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🔄 Returns and Exchanges

See our Return Policy for full details.
Returns must be initiated within 14 days of delivery.

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📍 Contact Information

Livingelm
📍 Groningen, Netherlands
📧 support@livingelm.com

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This shipping policy is subject to change. Please revisit this page regularly for updates.

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